Our commitment at Fenwick is to you, the angler. That is why we have created the "get your Fenwick fishing" program to get you back on the water faster. We apologize for the inconvenience of a broken rod and are committed to get you fishing again.
If you are certain that your broken rod is our mistake (some type of manufacturer's defect) and your rod is under the designated warranty period, you will need to send an email with the following information to [email protected] to submit your claim.
We do not offer repair or parts for rods. If your rod failed due to a manufacturing defect and is still under warranty, we will be happy to replace it with a new rod of the same or a comparable model. If your rod is within the original warranty period, we will need to inspect your rod to determine the nature of the break. When we receive the above info a trained Fenwick engineer will inspect the claim and will be in contact concerning warranty.
Everyone has broken a rod by accident, but Fenwick isn't going to penalize you for it. We're going to give you a sweet deal on a replacement rod and get you back on the water.
If you broke your rod by accident, send us the same information listed above in the warranty claim section to [email protected] explaining what happened.
We will take your information and be in touch regarding replacement options.
It is that easy. We are committed to keeping you fishing.
Each series has a specific warranty program associated with it. Details are on the original packaging. If you don't have the original packaging or have any other questions please email us at [email protected] or call our trained professional customer service group at (877) 336-7637.
Limited Lifetime
5 Year Warranty (from original purchase date)
1 Year (from original purchase date)
We guarantee that our products are free from manufacturer's defects. Normal wear and tear or misuse or mistreatment of the product are not covered in our limited warranties.