Fenwick Warranty "Get Your Fenwick Fishing Program"
COVID-19 Update: Our top priority is the health and safety of our customers and employees. We are currently operating our customer service department and distribution center in compliance with enhanced safety procedures. Due to reduced capacity we are experiencing delays in response times and processing of warranty claims. Fenwick is committed to helping you #FishThroughIt and getting you out on the water is our goal. We thank you for your patience and understanding during these challenging times.
Our commitment at Fenwick is to you, the angler. That is why we have created the "get your Fenwick fishing" program to get you back on the water faster. We apologize for the inconvenience of a broken rod and are committed to get you fishing again.
How do I make a rod warranty claim?
If you are certain that your broken rod is our mistake (some type of manufacturer's defect) and your rod is under the designated warranty period, you will need to send an email with the following information to email@example.com to submit your claim.
- A photograph of rod clearly showing brand and model as printed directly above rod handle
- A photograph clearly showing the broken area(s) of the rod
- A copy of the dated receipt or proof of purchase
- A brief description of how your rod broke
- Your address and a daytime contact number
We do not offer repair or parts for rods. If your rod failed due to a manufacturing defect and is still under warranty, we will be happy to replace it with a new rod of the same or a comparable model. If your rod is within the original warranty period, we will need to inspect your rod to determine the nature of the break. When we receive the above info a trained Fenwick engineer will inspect the claim and will be in contact concerning warranty.
What if I accidentally broke my rod or it's out of the warranty time period?
Everyone has broken a rod by accident, but Fenwick isn't going to penalize you for it. We're going to give you a sweet deal on a replacement rod and get you back on the water.
If you broke your rod by accident, send us the same information listed above in the warranty claim section to firstname.lastname@example.org explaining what happened.
We will take your information and be in touch regarding replacement options.
It is that easy. We are committed to keeping you fishing.
Warranty Summary of our current product line
Each series has a specific warranty program associated with it. Details are on the original packaging. If you don't have the original packaging or have any other questions please email us at email@example.com or call our trained professional customer service group at (877) 336-7637 .
- Fenwick Aetos Rods
- Fenwick Elite Tech Rods
- Fenwick HMG Rods
5 Year Warranty (from original purchase date)
- Fenwick HMX Rods
- Fenwick Eagle GT Rods
1 Year (from original purchase date)
- Fenwick Ice Fishing Rods – Aetos Ice, Elite Tech Ice
We guarantee that our products are free from manufacturer's defects. Normal wear and tear or misuse or mistreatment of the product are not covered in our limited warranties.