Frequently Asked Questions
- Shipping Information
- Sponsorship, Donations, Professional Staff
- Miscellaneous Product Information
- Career Opportunities
- Becoming a Dealer
We shall endeavor to dispatch the goods to you as soon as possible after you place your order (subject to the order having been accepted by us as will be confirmed to you by email), normally within 2 working days or less if the goods are in stock, and in any event within 30 days beginning on the day after you place your order. If we are unable to dispatch the goods within that time we will email to let you know and give you an estimated delivery date and you will have the right to cancel your order and receive a full refund as set out in that email.
As soon as the goods are delivered to you, you are responsible for them.
|Order Value||Standard Ground Shipping||2 Day Shipping (Only Contiguous 48)||Overnight (Only Contiguous 48)|
|$0 - $25||$5.99||$17.95||$28.95|
|$25.01 - $50||$7.99||$19.95||$32.95|
|$50.01 - $100||$11.99||$22.95||$35.95|
|$100.01 - $200.00||$13.99||$25.95||$46.95|
Oversized Products Incur a $10 Surcharge
Does Fenwick® provide sponsorship for individuals?
Thank you for your interest in sponsorship and desire to support the Fenwick® brand. Our pro staff is fully booked and we are not adding any new sponsorships at this time. We wish you well with your fishing endeavors and appreciate your brand loyalty.
Does Fenwick® provide donations for events?
We receive thousands of requests for donations every year. It is not possible for us to assist with all of them. If you wish to submit a request for a product donation, please send your donation request to email@example.com. If you have not received a response within two weeks of your event this means we were not able to offer support at this time. As you submit your request, please include the following information:
- Event Sponsor/Organizer
- A main contact for the donation with their title, phone number, e-mail, & shipping address
- A brief explanation of the event along with its purpose
- Event date
- How the donation will be used
- Who will be attending the event (Ex. Adults, children, students, families, etc.)
- How many attendees are expected?
- How will the donation be used?
Does Fenwick have any current Special Offers?
Individual promotions and rebates can be found on the product pages. See a complete listing of Fenwick Special Offers.
How do I find out the status of my rebate?
If you have questions about your rebate, please visit www.rebate-zone.com/Fenwick for information or contact the RebateZone at (866)235-6834, Monday-Friday, 9 AM – 8 PM EST
Can I receive a Fenwick® product catalog?
The Fenwick® product catalog is available exclusively online as an e-catalog for your convenience.
Does Fenwick® have Decals/Stickers/Patches/Apparel?
Thank you for your interest in displaying the our logos. We currently have decals available for purchase on our website. Fenwick® apparel can be purchased at our gear website www.purefishinggear.com.
Can Fenwick® assist with valuing old rods?
Fenwick® is fortunate to have a rich heritage and many people throughout the world that collect Fenwick® products. Valuing or identifying older products can be tricky. Due to the nature of the vintage market, Fenwick® has chosen to focus on its core strengths of design and manufacturing of fishing tackle and does not provide a valuing or identification service.
Why is my item not shown on the web site?
Every year Fenwick® manufactures many different rod models. We work closely with our retail partners to provide exclusive items sold only through their retail and online storefronts. These exclusive items are not listed on the Fenwick® website but can generally be found on the sites belonging to our customers. Many of the exclusive brand products are very similar to an item on the Fenwick® website but only those products that are available nationwide throughout all retailers are listed on the website. In addition, if a product is discontinued, it may no longer be visible on the website.
How do I submit an idea or invention to Fenwick® for consideration?
Thank you for your interest in sharing an invention idea with Fenwick®. Occasionally we are contacted regarding products and inventions which the submitter hopes may be of value to our business. While some submissions are made without thought of compensation, in other instances the submitter believes their submission will result in Fenwick® having an obligation to provide payment of some kind. We want such persons to protect their interests. At the same time, we must also protect our interests. We maintain a large research staff and various outside consultants to find ways to improve our products and to develop new ones. Thus, it is quite possible one of our own employees or consultants has already conceived of the same or similar idea as that which you wish to submit, or that we have already noted the idea in various trade and scientific publications.
We have found it necessary, therefore, to adopt a uniform policy for the consideration of all ideas, products, and inventions submitted to us by persons outside of our organization. Under this policy, we can consider only those suggestions for which a copy of our Submission Form has been completed. If the terms herein are acceptable to you, please check the appropriate box, sign, and return the form to us by mail or fax along with a description of your idea, product, or invention. Upon receipt, we will then be able to send your input to the appropriate department for consideration. After we have studied your idea and/or proposal, we will contact you if we have interest in pursuing further discussions regarding its commercialization. Please note that we are unable to accept non-patented ideas for which the submitter expects compensation.
Invention Submission Forms can be sent to the following address:
Invention Submission c/o Marketing
7 Science Court
Columbia, SC 29203
How do I find out more about career opportunities?
Please visit the Career Section of the Jarden website for information on career opportunities at Pure Fishing.
My business is located in the Americas. How do I become a retailer/dealer for Fenwick®?
If you are interested in becoming a dealer or retailer of our products and are located in the Americas (South, North, or Central America), contact us at dealerinquiry@Fenwickfishing.com with the following information:
- Name & brief description of the business
- Contact name, phone number, e-mail & address (including country)
- Type of Business
- Retailer (physical building)
- E-commerce (internet store)
- Both retailer & E-commerce
- Do you have someone at your company that is English speaking?
- Length of time as an operational business
- Expected annual sales
- Percentage of annual sales that are currently fishing tackle
- A listing of fishing tackle brands currently sold by your business
My business is located outside of the Americas. How do I become a retailer/dealer?
If you are interested in becoming a retailer/dealer of Fenwick® products outside of the Americas, please contact the appropriate office listed below.
PURE FISHING Deutschland GmbH
Uferweg 40-42 • 63571 Gelnhausen
Telefon +49 (0) 6051 / 8287-0
Telefax +49 (0) 6051 / 8287-20
Geschäftsführer: Michael Stahlberg HRB 13336 AG Hanau
Steuernummer 044 241 46647
Ust.Id.Nr.: DE 23463662
Pure Fishing (UK) Ltd.
Moons Moat Drive
Tel: +44 (0)1527 405 410
Fax: +44 (0)1527 405 411
Pure Fishing Italy
Via Conturli 59/A
16042 Carasco (GE)
Pure Fishing France
396 rue de la Precision
Pure Fishing Netherlands
NL-4814 RA BREDA
Pure Fishing Sweden
SE- 376 81
Pure Fishing Norway
Kjeller Vest 3, bygg 2
Pure Fishing Denmark
Pure Fishing Finland
Remaining areas of Europe
Pure Fishing Europe
396 rue de la Precision
74970 Marignier France
Pure Fishing Japan Co.,Ltd
Shibaura Square Building
4-9-25, Shibaura Minato-ku, Tokyo, Japan
TEL No: 81-3-6858-7008
Pure Fishing Australia Pty Ltd
PO Box 5199
Chittaway Bay, NSW 2261
Phone 61-2- 4351 7740
Facsimile 61-2- 4351 7741
Pure Fishing New Zealand
38 Arrenway Drive, Mairangi Bay
Auckland, New Zealand
Postal - Pure Fishing NZ
PO Box 305 666, Triton Plaza
North Shore 0575 New Zealand
Pure Fishing Asia
13F No. 366 Bei Teng Road
Bei Teng District
Pure Fishing Taiwan
13F No. 366 Bei-Tun Road
Pure Fishing Thailand
59 Intamara 15 Suthisarn Road
Payatai Bangkok 10400
Pure Fishing Malaysia
Region: Malaysia, Indonesia and Singapore
No. 36 Jalan Kartonis U1/47
Kawasan Perindustrian Temasya
40150 shah Alam Selangor Darul Ehsan
Pure Fishing Korea
Sam Ryung induspark 6F